Sogo Hotel For December

08. Tanto lío por un simple café.


Once, a controversial discussion arose in the kitchen of a hotel restaurant, where the landlord are litigated arguments and cook. Very briefly reconstructing the facts, would be as follows Narrative:
Mesonero. Make me a coffee to the table No. 5.
Cook. Offer him something else because there to make coffee.
Mesonero. What do you mean no coffee?. No, not possible.
Cook. So much trouble for a cup of coffee!. The restaurant is not going to break for coffee.
Mesonero. But, do not understand that we can not look bad to the customer.
Cook. Do not give such a bad life. Not that they were ordering something expensive.
Mesonero. But it happens, if we are unable to provide the service for a cup of coffee, let alone an expensive service.
The case I will bring the debate to highlight three very crucial facts:
1, the bad custom of many companies neglect the inventory. This leads to say the phrase that should be free in a local service: NO!. And, do not see it as a sign of superstition, but when a business installs the phrase NO, installs the flight of customers and the possible closure of the business.
2. The misconception that handle business on the service. In the present case, the important thing is not the coffee or the cost, but the service to be provided. And, good service does not distinguish whether the product is expensive or cheap, just need to give good service.
3. It is clear the importance of having trained and motivated staff for good service (if the landlord) who defend the slogan of supply even in the most incompetent (cook). Therefore it is crucial for a company that its staff has the appropriate training that will become service providers.
Providing good service is also a condition that keeps operant companies that have materialized, and out of competition to those who ignore this axiom of capitalist society. It is very simple: we all want and deserve the best care, whatever that is "a simple coffee."

always be thankful with the client to consume in our business, and the best way to demonstrate it is the best and most unconditional and permanent high quality service. Always give thanks to our customers by honoring us with their visits so we will not buy anything, and give the public and stakeholders the image of "good hosts" to all visitors to the company.